NEW DELHI: The Indian air traveller, who is always in a tearing hurry to exit aircraft by standing up from his/her seat the moment or sometimes even before an aircraft comes to a halt, will now be able to do so quickly from IndiGo Airbus flights parked at remote bays where stepladders are used and not aerobridges.
The budget carrier on Thursday — its 16th anniversary — introduced a new “three point disembarkation” process that will enable passengers to exit its A320/321s faster. The new process will be carried out from two forward and one rear exit ramp.
IndiGo has conducted trials and says it has received “encouraging feedback” from customers. The cabin crew will make the necessary announcements to inform customers at the time of deboarding. This new disembarkation procedure will be implemented on IndiGo’s A320 and A321 fleet for flights arriving at remote stands at Delhi, Mumbai, and Bengaluru airports to begin with, and will be progressively deployed across the network, the airline says. IndiGo A321s are 222-seaters while the A320s have 180 or 186 seats.
IndiGo CEO Ronojoy Dutta said: “It brings us immense pride to be the first airline in the world to use a three-point system. At IndiGo, we constantly keep reinventing our internal standards to enable a hassle-free customer experience as well as contributing to operational efficiencies for all stakeholders including airport operators and ground handling companies.”
IndiGo EVP Sanjeev Ramdas said: “At IndiGo, we have always looked at newer ways to enhance our customer experience and make flying, as well as our ground operations, efficient and hassle-free. Adding a third ramp for disembarkation is a simple yet effective way to complete a smooth travel experience for our customers. We have always been known for setting new benchmarks in innovating travel and our 16th anniversary is the perfect occasion to make the experience a little sweeter for our customers – as they can get to work or meet their loved ones quicker.”
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